Return & Exchange Policy

Returns Policy:

Mart Stitch Strives For Customer Satisfaction. The Policy Written Below Is Applied To All Products That Are Purchased Online Via The Website.

  • A Product/Item Purchased Can Be Returned Or Exchanged. Though we strive to give you a great customer experience each time you shop with us, if at all you are not satisfied with your purchase, you can return your Order for a refund.
  • Sale Product / Item Cannot Be Returned Or Exchanged.
  • Make Sure The Product You Are Returning/ Exchange Is Intact With All Tags.
  • All Product / Item Purchased Online Can Be Exchanged Within 10 Days With Below Mention Conditions.
  • The Product /Item Received Has Manufacturing Defect, At The Time Of Delivery.
  • The Product Or Item Does Not Match With Original Specification, Or The Product Found To Be Not The Same As You Had Actually Purchased.

So, it is very important that you crosscheck your measurements carefully before placing an order. Size chart are available with detailed information for measuring your size on our website. If you have any questions regarding size, feel free to email our support team.

When making your return please use a shipping method with tracking and insurance as we cannot be responsible for items lost in transit. Once we receive your return, please allow up to 10 days to process your return. You will be refunded the full amount you paid for the items you purchased. We do not refund shipping costs until unless the flaw is from the company.

  • Prior To Shipping The Return To Mart Stitch, You Will Need To Notify Us Within 3 Days By Writing Us At info@martstitch.com.
  • Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Order Cancellation:

The Order Can Be Cancelled By Customer Any Time Before The Order Is Processed, But There Will Be Deduction Of Some Amount From Your Ordered Item. Once The Order Is Shipped Return And Exchange Policy Will Be Applied. Company Has The Rights For The Cancellation Of Order At Any Stage Or At Any Time During The Processing Of Order Due To Any Condition That Seems Necessary And Will Not Bear Any Damages Suffered Due To Non-Fulfillment Of Said Order. Because Before shipment of your product, our quality control department inspects the product on varied quality standards to determine that the product is exactly the same as ordered from our website.

For more details please contact customer care at help info@martstitch.com.